Resources
Concerns or Questions About Your Care?
Have a concern regarding your treatment?
- You and your family have options! Help is available.
- Request assistance from or discuss your concern with a member of the dialysis facility staff (Social worker, head nurse, doctor, or administrator).
- Read your facility's patient rights and responsibilities agreement.
- Request and review the facility complaint process.
- Work with your care team to resolve the concerns at the facility.
- Request a copy of the Network 13 Grievance Policy to review.
If you still have a concern or grievance:
- Contact the Network 13 Patient Toll-Free Number.
- Speak with the person in charge of Patient Services.
- Review options for addressing your concerns/complaints/grievances.
- Work with the Network to address and resolve concerns.
If you still have a concern:
Network 13 is an organization under contract with the Centers for Medicare & Medicaid Services (CMS) to:
- Help resolve patient complaints and grievances;
- Provide information about kidney disease to patients and families in Arkansas, Louisiana and Oklahoma; and
- Provide education and leadership to renal professionals.
For more information or to file a grievance, contact:
HSAG: ESRD NETWORK 13
4200 Perimeter Center Drive, Ste. 102
Oklahoma City, OK 73112
Main Number: 405-942-6000
www.network13.org.
Email: info@nw13.esrd.net
LOUISIANA DEPARTMENT OF HEALTH & HOSPITALS
602 N. Fifth Street, 2nd Floor
Baton Rouge, LA 70802
P.O. Box 3767, Baton Rouge, LA 70821
225-342-0138