Have a concern regarding your treatment?

• You and your family have options! Help is available.
  
• Request assistance from or discuss your concern with a member of the dialysis facility staff (Social worker, head nurse, doctor, or administrator).
  
• Read your facility's patient rights and responsibilities agreement.
  
• Request and review the facility complaint process.
  
• Work with your care team to resolve the concerns at the facility.
  
• Request a copy of the Alliant ESRD Network 13 Grievance Policy to review.
  

If you still have a concern or grievance:

• Contact Alliant ESRD Network 13 patient toll-free number.
• Speak with the person in charge of patient services.
• Review options for addressing your concerns/complaints/grievances.
• Work with Allient ESRD Network 13 to address and resolve concerns.

If you still have a concern:

Alliant ESRD Network 13 is an organization under contract with Medicare & Medicaid Services (CMS) to:

• Help resolve patient complaints and grievances.
• Provide information about kidney disease to patients and families.
• Provide education and leadership to renal professionals.